In the 3.8 version, I believe there was a TIme Worked extension that did this ondisplay. I do not know if this is available for 4.0.
Check the wiki for that extension and ask the author if there is a 4.0 version.
On Tue, Apr 10, 2012 at 12:28 PM, Joshua Laroff <jlaroff@...> wrote:
On ticket resolution we use a template that returns a summary of the
ticket. In this template we display the total time worked.
Is there any way I can get the total time worked by user to also be
displayed? What is the best way to grab this data?