On Thu, Apr 19, 2012 at 11:01:39AM +0200, Albert Shih wrote:
> How can I configure RT (4.0.5) to allow user (authenticate by LDAP) close
> himself the ticket.
> The best thing I want is :
> We (deskhelp) put the ticket in a special status (waiting for close).
> The user close himself the ticket
> If the user don't close the ticket after X day the ticket is
> automatically close.
If you grant them ModifyTicket on tickets that they are the Requestor,
they can change the status. You can configure Lifecycles to allow
waiting to go -> closed (or maybe back to an open status if they
disagree) and then use rt-crontool to search for waiting tickets older
than 7 days and SetStatus