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Re: sending an email to owner when ticket is nearly due

by Kenneth Crocker-2 :: Rate this Message:

Florin,

create a search that meets your criteria and then a dashboard that runs said search at the appropriate time.

Kenn

On Wed, Apr 11, 2012 at 2:33 PM, Florin Andrei <florin@...> wrote:

Using RT-4.0.5 on Linux.

What is the best way to configure RT to automatically send an email to the owner of a ticket when the ticket is nearly due? Let's say, 1 day before the due date.

I've seen this page...

http://requesttracker.wikia.com/wiki/Reminders

...but it's for reminders. I'd like to just look at the existing tickets and send the notifications when they're close to due date.

--
Florin Andrei
http://florin.myip.org/

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