Receptionist & Frontline Training

[Cheryl Jones]

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	RECEPTIONIST TRAINING BOOK NOW TO SECURE YOUR PLACE   *Listening & speaking Techniques *Voice characteristics *Answering calls *Answering roles *Answering techniques *Message taking *Operators and receivers *Message taking techniques *Holding and transferring calls *Holding and transferring techniques *Common hold and transfer situations *Screening calls *Screening categories *Handling complaint calls *Complaint handling techniques *Self evaluation

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Business Writing: Advanced Writing Skills Business Writing That Works Email Etiquette & Business English Writing for Service Excellence Writing Reports & Proposals ETDP Training: Train The Trainer Moderator Training Assessor Training %20contact@... Human Resource Suite of Products: Facilitation Skills: Becoming a Great Trainer Train The Trainer Getting Employees Off to a Good Start Hiring Smart HR for the Non-HR Manager Change - How To Deal With It Communication Strategies Conducting Effective Performance Reviews Conflict Resolution - Dealing With Difficult People Coaching: A Leadership Skill Managing Differences in the Workplace Managing Employee Performance Minute-taker's Workshop Motivating Your Workforce Problem-solving & Decision Making Train-the-trainer: The Practical Trainer Sales Courses: Marketing & Sales Prospecting for Leads Like a Pro Selling Smarter Telesales Excellence Using the Telephone as a Sales Tool Negotiating for Results Self-esteem & Assertiveness Skills Finance Training Finance for Non-Finance Managers %20contact@... For more information contact us on %20contact@... or e mail 011 8888224 PO Box 2006 Rivonia 2128

Brain Gym Training: Neuro Integration Movements (NIM) BRAIN GYM 101 From Vision to Reality Brain & Brawn Call Centre Courses : Call Centre Management Diploma NQF Level 5 Call Centre Learnership NQF Level 5 Call Centre Agent Qualification NQF Level 2 Stress in the Call Centre - How to Manage It Stress Management %20contact@... Health and Safety: First Aid Level 1 First Aid Level 2 Basic Fire Awareness Course HIV/AIDS Awareness Customer Service 3 Day Customer Service Excellence 1 Day Customer Service Excellence (condensed) Critical Elements of Customer Service Managing Customer Service Receptionist & Personal Assistant Training Telephone & Frontline Etiquette PA / Administrative Assistant Skills Stock Control Inventory Management %20contact@... Public Speaking Management & Supervisory Development Courses: Becoming Leadership Material The Professional Supervisor Teambuilding Teamwork: Building Better Teams The Art of Delegating Effectively The Art of Making Meetings Work Time Management Understanding Project Management

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