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Require owner before update

by Mayk Backus-2 :: Rate this Message:

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Hi List,

I'm searching the list but can't find anything usefull for now. At our
site, a lot of agents lack becoming owner of tickets.  I want them to
take a ticket first and then start working on it. Is there a way to
force this that the must be an owner set ?

thanks in advance.

Regards,

Mayk

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