Serious Problems with Logiplex IDS

Hi

I'm an engineer with an Army Installation on the east coast and for several years now we have been having serious problems with the quality of support we are getting from the proprietary manufacturer of the IDS system we are stuck with here at the installation. The manufacturers name is Logiplex, and they are based in Oregon.  Anyone else have any experience with them?   Because of the exceptionally poor service we continue to recieve, we are serioously considering scrapping the whole system and going with something better supported by the manufacturer and the security industry.