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I have been setting up some new queue’s in our RT instance as multiple departments will use this. I wanted to use names like IT_Helpdesk and HR_Inbound for my queues, but that is a little unfriendly for my users. I was wonder if there was a way to change which name is displayed when the queue name is displayed, if it can use the description? I found, http://www.dice.inf.ed.ac.uk/units/user_support/docs/rt/rt-mods.html#QL1, but that seems to be about an older build and not complete. I am using 4.0.5 on Ubuntu Lucid. Has anyone done this? Thanks!
PS. Sorry if this is a duplicate, I didn’t get the message through the list so I was concerned I hadn’t sent it correctly.