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Warning for people doing a head upgrade from a 3050 to a 3170
Here is a warning for people that might be doing a head upgrade from a 3050 to a 3170 (and possibly other heads). The documentation states that you need to bring the 3050 heads up-to the same software level as the 3170 heads. This may very well be the case but they fail to mention that the 3170 uses a different build of OnTap and that you need to upgrade OnTap on the 3170's immediately after the upgrade with the build for the 3170's.
So right now we are running 3170's with a build of OnTap 7.2.6.1 built for the 3050's and getting these errors in syslog:
na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or directory
Netapp Supports response is: "Upgrade or you'll probably get Kernel Panics." and "We'll try to update the documentation." Needless to say I'm not impressed.
--
Romeo Theriault
System Administrator
Information Technology Services
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Re: Warning for people doing a head upgrade from a 3050 to a 3170
Re: Warning for people doing a head upgrade from a 3050 to a 3170
Romeo,
In general, when I perform head upgrades and am going to different processor family, I perform a tftp boot to the latest version of OnTap for the new controller that is being installed. I then immediately perform a software upgrade of that same OnTap version so it is on the disks and flash card. This leaves no doubt that when the system boots up normally that it will have the correct OS for the correct controller. It may seem like extra unnecessary steps but the customers that I support expect this level of service and affirmation that the job is done correctly.
Regards,
Andre M. Clark
On 4/30/09 8:42 AM, "Romeo Theriault" <romeotheriault@...> wrote:
Here is a warning for people that might be doing a head upgrade from a 3050 to a 3170 (and possibly other heads). The documentation states that you need to bring the 3050 heads up-to the same software level as the 3170 heads. This may very well be the case but they fail to mention that the 3170 uses a different build of OnTap and that you need to upgrade OnTap on the 3170's immediately after the upgrade with the build for the 3170's.
So right now we are running 3170's with a build of OnTap 7.2.6.1 built for the 3050's and getting these errors in syslog:
na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or directory
Netapp Supports response is: "Upgrade or you'll probably get Kernel Panics." and "We'll try to update the documentation." Needless to say I'm not impressed.
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RE: Warning for people doing a head upgrade from a 3050 to a 3170
Some parts of this message have been removed.
Learn more about Nabble's security policy.
I had a similar problem when I upgraded a 960 to a 3040. I didn’t
see the info in the OnTap download matrix that showed the heads required a
different build version. It was there, just not obvious. Never had any problems
other than lots of the mapfile log entries. Once I loaded the correct version
(q or e versus m, I also have a 3020) all was well.
Mike Miller
Site Lead
General Dynamics Information Technology
Michael.Miller.ctr@...
Michael.Miller@...
Here is a warning for people that might be doing a head
upgrade from a 3050 to a 3170 (and possibly other heads). The documentation
states that you need to bring the 3050 heads up-to the same software level as
the 3170 heads. This may very well be the case but they fail to mention that
the 3170 uses a different build of OnTap and that you need to upgrade OnTap on
the 3170's immediately after the upgrade with the build for the 3170's.
So right now we are running 3170's with a build of OnTap 7.2.6.1 built for the
3050's and getting these errors in syslog:
na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
directory
Netapp Supports response is: "Upgrade or you'll probably get Kernel
Panics." and "We'll try to update the documentation."
Needless to say I'm not impressed.
--
Romeo Theriault
System Administrator
Information Technology Services
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Re: Warning for people doing a head upgrade from a 3050 to a 3170
Thanks for the note, I'll keep it for future reference. Also, I don't mind the extra steps, I'd just like it to be documented so people can do it correctly. On Thu, Apr 30, 2009 at 10:14 PM, André M. Clark <Andre.Clark@...> wrote:
Romeo,
In general, when I perform head upgrades and am going to different processor family, I perform a tftp boot to the latest version of OnTap for the new controller that is being installed. I then immediately perform a software upgrade of that same OnTap version so it is on the disks and flash card. This leaves no doubt that when the system boots up normally that it will have the correct OS for the correct controller. It may seem like extra unnecessary steps but the customers that I support expect this level of service and affirmation that the job is done correctly.
Regards,
Andre M. ClarkHere is a warning for people that might be doing a head upgrade from a 3050 to a 3170 (and possibly other heads). The documentation states that you need to bring the 3050 heads up-to the same software level as the 3170 heads. This may very well be the case but they fail to mention that the 3170 uses a different build of OnTap and that you need to upgrade OnTap on the 3170's immediately after the upgrade with the build for the 3170's.
So right now we are running 3170's with a build of OnTap 7.2.6.1 built for the 3050's and getting these errors in syslog:
na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or directory
Netapp Supports response is: "Upgrade or you'll probably get Kernel Panics." and "We'll try to update the documentation." Needless to say I'm not impressed.
-- Romeo Theriault System Administrator Information Technology Services Ph#: 207-561-3517 Em@: romeo.theriault@...
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Re: Warning for people doing a head upgrade from a 3050 to a 3170
Thanks for the note. It's good to know that you didn't have any kernel panics or such. I'll have to take a look at the OnTap download matrix. But if anyone at Netapp is listening this, the doc that could really could use the updating to say something about this is:
http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/cs_migration/FAS3xxx/FAS3020_FAS3050_to_FAS31xx_active.htm
This doc is called "Upgrading from a FAS3020 or FAS3050 System in an
Active/Active Configuration to a FAS31xx System in an Active/Active
Configuration" so you would think that is would say something about this wouldn't you? Romeo On Thu, Apr 30, 2009 at 10:28 PM, Miller, Michael CTR USTRANSCOM J2 <michael.miller.ctr@...> wrote:
I had a similar problem when I upgraded a 960 to a 3040. I didn’t
see the info in the OnTap download matrix that showed the heads required a
different build version. It was there, just not obvious. Never had any problems
other than lots of the mapfile log entries. Once I loaded the correct version
(q or e versus m, I also have a 3020) all was well.
Mike Miller
Site Lead
General Dynamics Information Technology
Michael.Miller.ctr@...
Michael.Miller@...
Here is a warning for people that might be doing a head
upgrade from a 3050 to a 3170 (and possibly other heads). The documentation
states that you need to bring the 3050 heads up-to the same software level as
the 3170 heads. This may very well be the case but they fail to mention that
the 3170 uses a different build of OnTap and that you need to upgrade OnTap on
the 3170's immediately after the upgrade with the build for the 3170's.
So right now we are running 3170's with a build of OnTap 7.2.6.1 built for the
3050's and getting these errors in syslog:
na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
directory
Netapp Supports response is: "Upgrade or you'll probably get Kernel
Panics." and "We'll try to update the documentation."
Needless to say I'm not impressed.
--
Romeo Theriault
System Administrator
Information Technology Services
-- Romeo Theriault System Administrator Information Technology Services
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RE: Warning for people doing a head upgrade from a 3050 to a 3170
Hi Romeo
You'll also see this error with a filer that has been
flattened and reloaded using special boot 4/4a or netbooted to a new version
without extracting the full ONTAP bundle. I've had systems run for months
this way and not care - you just get the annoy-o-gram.
I've fwded your message to our doc comments DL. (Yes,
we listen to Toasters!)
Enjoy!
Peter
Thanks for the note. It's good to know that you didn't have any
kernel panics or such. I'll have to take a look at the OnTap download matrix.
But if anyone at Netapp is listening this, the doc that could really could use
the updating to say something about this is: http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/cs_migration/FAS3xxx/FAS3020_FAS3050_to_FAS31xx_active.htmThis
doc is called "Upgrading from a FAS3020 or FAS3050 System in an
Active/Active Configuration to a FAS31xx System in an Active/Active
Configuration" so you would think that is would say something about this
wouldn't you? Romeo
On Thu, Apr 30, 2009 at 10:28 PM, Miller, Michael CTR
USTRANSCOM J2 <michael.miller.ctr@...>
wrote:
I
had a similar problem when I upgraded a 960 to a 3040. I didn’t see the info
in the OnTap download matrix that showed the heads required a different build
version. It was there, just not obvious. Never had any problems other than
lots of the mapfile log entries. Once I loaded the correct version (q or e
versus m, I also have a 3020) all was well.
Mike
Miller
Site Lead
General Dynamics Information Technology
Michael.Miller.ctr@...
Michael.Miller@...
Here is a warning for people that might be doing a head upgrade from a 3050
to a 3170 (and possibly other heads). The documentation states that you need
to bring the 3050 heads up-to the same software level as the 3170 heads. This
may very well be the case but they fail to mention that the 3170 uses a
different build of OnTap and that you need to upgrade OnTap on the 3170's
immediately after the upgrade with the build for the 3170's.
So right
now we are running 3170's with a build of OnTap 7.2.6.1 built for the 3050's
and getting these errors in syslog:
na1-u-e0a [na1-u:
mgr.stack.openFail:warning]: Unable to open function name/address mapping file
/etc/boot/mapfile_7.2.6.1.2O: No such file or directory
Netapp Supports
response is: "Upgrade or you'll probably get Kernel Panics." and "We'll try to
update the documentation." Needless to say I'm not impressed.
--
Romeo Theriault
System Administrator
Information
Technology Services -- Romeo Theriault System Administrator Information
Technology Services
|
|
Re: Warning for people doing a head upgrade from a 3050 to a 3170
Thanks for the info and the forward to the docs team. On Thu, Apr 30, 2009 at 11:15 PM, Learmonth, Peter <Peter.Learmonth@...> wrote:
Hi Romeo
You'll also see this error with a filer that has been
flattened and reloaded using special boot 4/4a or netbooted to a new version
without extracting the full ONTAP bundle. I've had systems run for months
this way and not care - you just get the annoy-o-gram.
I've fwded your message to our doc comments DL. (Yes,
we listen to Toasters!)
Enjoy!
Peter
From: Romeo Theriault
[mailto:romeotheriault@...]
Sent: Thursday, April 30, 2009 6:56
AM
To: Miller, Michael CTR USTRANSCOM J2;
toasters@...
Subject: Re: Warning for people doing a head
upgrade from a 3050 to a 3170
Thanks for the note. It's good to know that you didn't have any
kernel panics or such. I'll have to take a look at the OnTap download matrix.
But if anyone at Netapp is listening this, the doc that could really could use
the updating to say something about this is: http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/cs_migration/FAS3xxx/FAS3020_FAS3050_to_FAS31xx_active.htm
This
doc is called "Upgrading from a FAS3020 or FAS3050 System in an
Active/Active Configuration to a FAS31xx System in an Active/Active
Configuration" so you would think that is would say something about this
wouldn't you? Romeo
On Thu, Apr 30, 2009 at 10:28 PM, Miller, Michael CTR
USTRANSCOM J2 <michael.miller.ctr@...>
wrote:
I
had a similar problem when I upgraded a 960 to a 3040. I didn’t see the info
in the OnTap download matrix that showed the heads required a different build
version. It was there, just not obvious. Never had any problems other than
lots of the mapfile log entries. Once I loaded the correct version (q or e
versus m, I also have a 3020) all was well.
Mike
Miller
Site Lead
General Dynamics Information Technology
Michael.Miller.ctr@...
Michael.Miller@...
Here is a warning for people that might be doing a head upgrade from a 3050
to a 3170 (and possibly other heads). The documentation states that you need
to bring the 3050 heads up-to the same software level as the 3170 heads. This
may very well be the case but they fail to mention that the 3170 uses a
different build of OnTap and that you need to upgrade OnTap on the 3170's
immediately after the upgrade with the build for the 3170's.
So right
now we are running 3170's with a build of OnTap 7.2.6.1 built for the 3050's
and getting these errors in syslog:
na1-u-e0a [na1-u:
mgr.stack.openFail:warning]: Unable to open function name/address mapping file
/etc/boot/mapfile_7.2.6.1.2O: No such file or directory
Netapp Supports
response is: "Upgrade or you'll probably get Kernel Panics." and "We'll try to
update the documentation." Needless to say I'm not impressed.
--
Romeo Theriault
System Administrator
Information
Technology Services -- Romeo Theriault System Administrator Information
Technology Services
-- Romeo Theriault System Administrator Information Technology Services
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|
 Re: Warning for people doing a head upgrade from a 3050 to a 3170
I stated in the original message: The documentation states that you need to bring the 3050 heads up-to the same software level as the 3170 heads.
If you read the rest of the doc it says this: | If your FAS3020 or FAS3050 system has... |
Then... |
| The same version of Data ONTAP as the FAS31xx system |
Go to Step 3. |
| A version of Data ONTAP different from the one on the FAS31xx system |
Go to Step 2. |
Step 3 is to continue with the install, Step 2 is to upgrade the version of OnTap to the level of the FAS3170. To me version says software level, not different binaries for the different arch. Besides, step 3 is to continue with the install. Under what case would you have a 3170 build of OnTap on your filers before you start an upgrade? All of this tilted towards making me believe that they were concerned with the software version on the heads. If this is not the case it needs to be made clear.
Romeo
On Fri, May 1, 2009 at 2:02 AM, Kevin M. Parker <kevin@...> wrote:
Top of the document….
- Data ONTAP® 7.2.5.1 or later software
or the FAS3020 or FAS3050 system. During the upgrade, you need to download
and install on the FAS3020 or FAS3050 system the same version of Data
ONTAP that is on the FAS31xx system.
Did I miss something, or has it been changed already? Seems like
it’s good to go.
Best regards,
-/-
Kevin Parker
919.521.8413
http://theparkerz.com
Blackle.com - Saving
energy one search at a time.
From:
owner-toasters@... [mailto:owner-toasters@...] On Behalf
Of Romeo Theriault
Sent: Thursday, April 30, 2009 9:56 AM
To: Miller, Michael CTR USTRANSCOM J2; toasters@...
Subject: Re: Warning for people doing a head upgrade from a 3050 to a
3170
Thanks for the note. It's good
to know that you didn't have any kernel panics or such. I'll have to take a
look at the OnTap download matrix. But if anyone at Netapp is listening this,
the doc that could really could use the updating to say something about this
is:
http://now.netapp.com/NOW/knowledge/docs/hardware/NetApp/cs_migration/FAS3xxx/FAS3020_FAS3050_to_FAS31xx_active.htm
This doc is called "Upgrading from a
FAS3020 or FAS3050 System in an Active/Active Configuration to a FAS31xx System
in an Active/Active Configuration" so you would think that is would
say something about this wouldn't you?
Romeo
On Thu, Apr 30, 2009 at 10:28 PM, Miller, Michael CTR
USTRANSCOM J2 <michael.miller.ctr@...>
wrote:
I had
a similar problem when I upgraded a 960 to a 3040. I didn’t see the info
in the OnTap download matrix that showed the heads required a different build
version. It was there, just not obvious. Never had any problems other than lots
of the mapfile log entries. Once I loaded the correct version (q or e versus m,
I also have a 3020) all was well.
Mike Miller
Site Lead
General Dynamics Information Technology
Michael.Miller.ctr@...
Michael.Miller@...
Here is a warning for people that might be doing a head upgrade from a 3050
to a 3170 (and possibly other heads). The documentation states that you need to
bring the 3050 heads up-to the same software level as the 3170 heads. This may
very well be the case but they fail to mention that the 3170 uses a different
build of OnTap and that you need to upgrade OnTap on the 3170's immediately
after the upgrade with the build for the 3170's.
So right now we are running 3170's with a build of OnTap 7.2.6.1 built for the
3050's and getting these errors in syslog:
na1-u-e0a [na1-u: mgr.stack.openFail:warning]: Unable to open function
name/address mapping file /etc/boot/mapfile_7.2.6.1.2O: No such file or
directory
Netapp Supports response is: "Upgrade or you'll probably get Kernel
Panics." and "We'll try to update the documentation."
Needless to say I'm not impressed.
--
Romeo Theriault
System Administrator
Information Technology Services
--
Romeo Theriault
System Administrator
Information Technology Services
-- Romeo Theriault System Administrator Information Technology Services
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Re: Warning for people doing a head upgrade from a 3050 to a 3170
I dont think the issue here, is that netapp doesnt document where to download the PROPER version of ONTAP.
Agreed. I think my biggest issue is that I misinterpreted the documentation. In the docs when it say's :
Go to the NOW site at http://now.netapp.com/NOW/main/software.shtml and download the version of Data ONTAP for your existing system that matches the version installed on the FAS31xx system.
I interpreted this as meaning download the version for your existing system (3050 in my case) that matches the version installed on the FAS3170, which I assumed meant the version number (7.2.6.1) in my case.
But..ya think you're reading "upgrade version" a little too...narrowly?
Yes, I guess I was. How can Netapp prevent this chain of errors?
I would say by doing what you and I have both suggested. Amending the documentation to unambiguously state what they really want to happen.
-- Romeo Theriault System Administrator Information Technology Services
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RE: Warning for people doing a head upgrade from a 3050 to a 3170
Some parts of this message have been removed.
Learn more about Nabble's security policy.
We’re looking to make this more clear.
Doug Thompson
NetApp Information Engineering
From: Romeo Theriault
[mailto:romeotheriault@...]
Sent: Thursday, April 30, 2009 8:47 PM
To: Jeff Mohler
Cc: Kevin M. Parker; Miller, Michael CTR USTRANSCOM J2;
toasters@...
Subject: Re: Warning for people doing a head upgrade from a 3050 to a
3170
I dont think the issue here, is that netapp doesnt document
where to download the PROPER version of ONTAP.
Agreed. I think my biggest issue is that I misinterpreted the documentation. In
the docs when it say's :
Go to the NOW site at http://now.netapp.com/NOW/main/software.shtml
and download the version of Data ONTAP for your existing system that matches
the version installed on the FAS31xx system.
I interpreted this as meaning download the version for your existing system
(3050 in my case) that matches the version installed on the FAS3170, which I
assumed meant the version number (7.2.6.1) in my case.
But..ya think you're reading "upgrade version" a
little too...narrowly?
Yes, I guess I was.
How can Netapp prevent this chain of errors?
I would say by doing what you and I have both suggested. Amending the
documentation to unambiguously state what they really want to happen.
--
Romeo Theriault
System Administrator
Information Technology Services
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smime.p7s (6K) 