WebPath in search results cached somewhere
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WebPath in search results cached somewhere
by Jon Baker-2
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I'm migrating our RT to a dedicated system. On the old system, the path to RT was http://server/rt/, and so the WebPath variable was set to "/rt". On the new server, I am going to name the DNS rt.local so I don't want the extra /rt in the URL.
I've got it working fine by dumping the DB from the old system and loading it on the new, right now the new DB is a slave to the old DB while I get the new server set up. The only thing that appears to not work correctly is the search results - when you click on a queue in the "quick search" or perform a search, it is still treating the WebPath as if it is "/rt" - Running RT 3.8.2 on both boxes. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: WebPath in search results cached somewhere
by Aaron Guise
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RT_SiteConfig will have the configuration option you want to change.
-- Regards Aaron On Sat, Nov 7, 2009 at 9:39 AM, Jon Baker <jbaker@...> wrote:
-- Regards, Aaron _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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Re: WebPath in search results cached somewhere
by Jon Baker-2
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I found it, it was actually is the saved search - it was somehow using rt/ instead of _WebPath__ in old searches. I was able to identify the searches in question by looking up in the Attributes table for "SavedSearch" and "Pref-SearchDisplay" and sorting by "LastUpdated", and identifying about the time where __WebPath__ was stored in the "Advanced" tab of the search, and then going into each user's account who had an entry prior to that date and re-creating the columns in the search. The only one that threw me for a loop was the "id" column, because I couldn't get it to delete. I did finally get it to delete by adding a new one first. On Nov 9, 2009, at 3:57 AM, Aaron Guise wrote: RT_SiteConfig will have the configuration option you want to change. -- Jon Baker Systems Administrator Church on the Move 1003 N 129th E Ave Tulsa OK 74116 (918) 234-5656 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com |
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