Website/service problems over the last week?

[Chad Wilson-2]

There seem to have been sporadic problems (but persistent over shortish
periods of time) with the web service and loading albums into Picard (I
suspect other software is affected also) over the past week or two.

I have experienced this myself several times when tagging more than one
or two albums, and there have been a number of reports from users and
two bugs logged in FB [1]. This usually points to a wider problem; since
few people will go to the effort of reporting an issue.

It's manifested as the regular "couldn't load album error" in Picard,
with timeouts as well as lines like
E: <sip.voidptr object at 0x00FD06A0> 12:03:01 u'Unknown error' in
Picard's logs. Often this single error can break all the other queued
requests behind it due to Picard's dodgy error handling on HTTP requests.

Does anyone know if there is something wrong? Is this related to the
network reshuffle? [2] Or just some sort of load problem?

Chad

PS: It's OK right now, for what it's worth!

[1] - http://forums.musicbrainz.org/viewtopic.php?id=1901
http://bugs.musicbrainz.org/ticket/5409
http://bugs.musicbrainz.org/ticket/5410
[2] http://blog.musicbrainz.org/?p=403

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[Robert Kaye]

On Sep 27, 2009, at 6:28 AM, Chad Wilson wrote:

> Does anyone know if there is something wrong? Is this related to the
> network reshuffle? [2] Or just some sort of load problem?


There are/were two issues I am aware of:

1. Dave Evans continues to streamline our network operations and sadly  
there was a hiccup that caused some downtime on sunday. That problem  
has been fixed.
2. The Tagger icons emitted by our search server are currently buggy: http://bugs.musicbrainz.org/ticket/5416 
  We have a fix for this and we're working to push the changes out  
today.


--

--ruaok      A village in Texas has its idiot back!

Robert Kaye     --     rob@...     --    http://mayhem-chaos.net


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[Brian Schweitzer]

On Tue, Sep 29, 2009 at 4:15 PM, Robert Kaye <rob@...> wrote:

On Sep 27, 2009, at 6:28 AM, Chad Wilson wrote:

> Does anyone know if there is something wrong? Is this related to the
> network reshuffle? [2] Or just some sort of load problem?

There are/were two issues I am aware of:

1. Dave Evans continues to streamline our network operations and sadly
there was a hiccup that caused some downtime on sunday. That problem
has been fixed.
2. The Tagger icons emitted by our search server are currently buggy: http://bugs.musicbrainz.org/ticket/5416
 We have a fix for this and we're working to push the changes out
today.


--

--ruaok      A village in Texas has its idiot back!

The unknown error connectivity problems seem to still be ongoing; I've been getting logs like this the past 24 hours:

E: 3086886592 06:48:47 u'Unknown error'

E: 3086886592 06:59:44 Unknown error

E: 3086886592 07:05:21 u'Unknown error'

E: 3086886592 07:11:25 Unknown error

E: 3086886592 07:11:34 Unknown error

E: 3086886592 07:13:07 Unknown error

E: 3086886592 07:16:19 Unknown error

E: 3086886592 07:19:13 Unknown error

E: 3086886592 07:21:30 Unknown error

E: 3086886592 07:24:40 Unknown error

E: 3086886592 07:30:08 Unknown error

E: 3086886592 07:31:26 Unknown error

E: 3086886592 07:33:29 Unknown error

E: 3086886592 07:35:42 Unknown error

E: 3086886592 07:44:50 Unknown error

E: 3086886592 07:47:14 Unknown error

E: 3086886592 07:47:56 Unknown error

E: 3086886592 08:02:17 Unknown error

Brian

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[Robert Kaye]

On Sep 30, 2009, at 5:39 AM, Brian Schweitzer wrote:

> The unknown error connectivity problems seem to still be ongoing;  
> I've been getting logs like this the past 24 hours:
>
> E: 3086886592 06:48:47 u'Unknown error'
> E: 3086886592 06:59:44 Unknown error
> E: 3086886592 07:05:21 u'Unknown error'


Sadly, this information isn't very useful.

The best place to start when you're experiencing problems is to do a  
tracereoute to musicbrainz.org . If you find any anomalies in the  
traceroute, save the output and find me on IRC. In order to  
effectively report network troubles to Digital West, we need to  
provide them with traceroutes in BOTH directions. Last time we  
provided traceroutes from various places, they fixed a problem in  
minutes.

If traceroutes look clean, then describe the problems you're having in  
detail -- something reproducable would of course be best.

--

--ruaok      "Vague, but exciting..." -- Mike Sendall on the WWW  
proposal.

Robert Kaye     --     rob@...     --    http://mayhem-chaos.net






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[Chad Wilson-2]

Robert Kaye wrote:

> On Sep 27, 2009, at 6:28 AM, Chad Wilson wrote:
>
>  
>> Does anyone know if there is something wrong? Is this related to the
>> network reshuffle? [2] Or just some sort of load problem?
>>    
>
> 2. The Tagger icons emitted by our search server are currently buggy: http://bugs.musicbrainz.org/ticket/5416 
>   We have a fix for this and we're working to push the changes out  
> today.
>  

When is it now planned for this fix to be deployed? It still doesn't
appear to be resolved, and unfortunately it's probably obfuscating
tracking down any other potential issues with users.

Cheers
Chad

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[Robert Kaye]

On Oct 3, 2009, at 11:06 PM, Chad Wilson wrote:

Robert Kaye wrote:

On Sep 27, 2009, at 6:28 AM, Chad Wilson wrote:

Does anyone know if there is something wrong? Is this related to the

network reshuffle? [2] Or just some sort of load problem?

2. The Tagger icons emitted by our search server are currently buggy: http://bugs.musicbrainz.org/ticket/5416

 We have a fix for this and we're working to push the changes out  

today.

When is it now planned for this fix to be deployed? It still doesn't
appear to be resolved, and unfortunately it's probably obfuscating
tracking down any other potential issues with users.

Dave and Paul are working on it this weekend -- my hopes are for it to be pushed out sometime between today and tuesday. Sorry for the delay!

--

--ruaok      A village in Texas has its idiot back!

Robert Kaye     --     rob@...     --    http://mayhem-chaos.net

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[Dave Evans-2]

On Sun, Oct 04, 2009 at 11:06:46AM +0800, Chad Wilson wrote:

> Robert Kaye wrote:
> > On Sep 27, 2009, at 6:28 AM, Chad Wilson wrote:
> >
> >  
> >> Does anyone know if there is something wrong? Is this related to the
> >> network reshuffle? [2] Or just some sort of load problem?
> >>    
> >
> > 2. The Tagger icons emitted by our search server are currently buggy: http://bugs.musicbrainz.org/ticket/5416 
> >   We have a fix for this and we're working to push the changes out  
> > today.
> >  
> When is it now planned for this fix to be deployed? It still doesn't
> appear to be resolved, and unfortunately it's probably obfuscating
> tracking down any other potential issues with users.

search_server/trunk rev. 12168 is now live.  (Thanks for the tip for testing,
luks!).

Regards,

--
Dave Evans
http://djce.org.uk/
http://djce.org.uk/pgpkey


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[Chad Wilson-2]

Dave Evans wrote:

> On Sun, Oct 04, 2009 at 11:06:46AM +0800, Chad Wilson wrote:
>  
>> Robert Kaye wrote:
>>    
>>> On Sep 27, 2009, at 6:28 AM, Chad Wilson wrote:
>>>
>>>  
>>>      
>>>> Does anyone know if there is something wrong? Is this related to the
>>>> network reshuffle? [2] Or just some sort of load problem?
>>>>    
>>>>        
>>> 2. The Tagger icons emitted by our search server are currently buggy: http://bugs.musicbrainz.org/ticket/5416 
>>>   We have a fix for this and we're working to push the changes out  
>>> today.
>>>  
>>>      
>> When is it now planned for this fix to be deployed? It still doesn't
>> appear to be resolved, and unfortunately it's probably obfuscating
>> tracking down any other potential issues with users.
>>    
>
> search_server/trunk rev. 12168 is now live.  (Thanks for the tip for testing,
> luks!).
>
>  

Thanks, it's looking good at a quick glance. Let's see if any other
further issues crop up for users now. :-)

Chad

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