message bounce from good addresses

[Rik Pierce]

Is this a place to ask for help with Mailman? If not, please point me in the
right direction

We have 3 mail lists. The big one is a Notify list in which people sign up
to get information about events. A smaller one is our members who we enroll
to send our newsletter and members info to. I include the members in with
the notify list by mass subscribing them. Mailman weeds out the duplicates
and we are left with one large Notify list that contain those who signed
themselves and members who we subscribed. Recently I discovered that some of
the members were not getting Notify messages. I checked the list and see
that the addresses are correct and the same on Notify as they are on the
Members list. However many bounce. I cannot determine which are good and
which are not. But if I go to view the list of email addresses on the Notify
list, I can click on each of them to get information about them. More than
half of them show this warning:

We have received some recent bounces from your address. Your current *bounce
score* is 1.0 out of a maximum of 5.0. Please double check that your
subscribed address is correct and that there are no problems with delivery
to this address. Your bounce score will be automatically reset if the
problems are corrected soon.

This appears with email addresses I know are good. Addresses on the Members
list that do work. I do not know what to do.

Help?

Rik Pierce
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[Mark Sapiro-3]

Rik Pierce wrote:
>
>We have received some recent bounces from your address. Your current *bounce
>score* is 1.0 out of a maximum of 5.0. Please double check that your
>subscribed address is correct and that there are no problems with delivery
>to this address. Your bounce score will be automatically reset if the
>problems are corrected soon.
>
>This appears with email addresses I know are good. Addresses on the Members
>list that do work. I do not know what to do.


You have three choices:

Assuming bounce_notify_owner_on_disable is set to yes for the list, you
can

1) wait until the user's score reaches threshold (which it may never do
depending on post frequency and bounce_info_stale_after) or

2) reset all bouncing users (see
<http://www.msapiro.net/scripts/reset_bounce.py>) and set threshold to
1 so the first subsequent bounce results in a disable.

The disable will send you a notice with the bounce message attached so
you can see why the users are bouncing. You may be able to get this
info from your MTA logs without doing the above if the bounces are
rejects of your attempted deliveries at your outgoing SMTP time.

or 3) temporarily change the notices-bounces alias to deliver to a
person so you can see the bounce messages.
       
Once you know why the recipient's server is bouncing the mail, you'll
have a better idea how to proceed.

--
Mark Sapiro <mark@...>        The highway is for gamblers,
San Francisco Bay Area, California    better use your sense - B. Dylan

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