no audio/video with counterpart on line

[Ennio-Sr]

Hi all!

I convinced my son to download ekiga for win$ows a few weeks ago and
have never since been able to talk/see him using ekiga (no problem with
skype). Last night I could see he was online, send him messages and receive
his replays but could not ear or see him, neither could he.

Of course my web cam was all right (I could see myself) and my audio
devices were correctly detected by ekiga. Looking at the View sub-panel
I noticed that 'local video' appeared in bold characters while 'remote
video' was (as always) grayed out.

Tests with 'echo test' failed as well so I suspect there might have been
bigger problems around. However, the 'remote video' has always been
grayed out in my View panel...

What am I setting wrong?
Thanks for your attention.


--
[Why use Win$ozz (I say) if ... "even a fool can do that.          \\?//
 Do something you aren't good at!" (as Henry Miller used to say)]  (°|°)
Regards, Ennio.                                                     )=(
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[Eugen Dedu]

Ennio-Sr wrote:

> Hi all!
>
> I convinced my son to download ekiga for win$ows a few weeks ago and
> have never since been able to talk/see him using ekiga (no problem with
> skype). Last night I could see he was online, send him messages and receive
> his replays but could not ear or see him, neither could he.
>
> Of course my web cam was all right (I could see myself) and my audio
> devices were correctly detected by ekiga. Looking at the View sub-panel
> I noticed that 'local video' appeared in bold characters while 'remote
> video' was (as always) grayed out.
>
> Tests with 'echo test' failed as well so I suspect there might have been
> bigger problems around. However, the 'remote video' has always been
> grayed out in my View panel...

Maybe you are hit by "larger than 1500 bytes packet" bug.  Try calling
500@... after removing a few unused codecs (for ex., check on only
PCMA, PCMU, H261, all the other checked off).  If still does not work,
send us the -d 4 output gzipped.

On windows machine, does calling 500 work?

--
Eugen
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[Ennio-Sr]

* Eugen Dedu <Eugen.Dedu@...> [231009, 21:55]:
> Ennio-Sr wrote:
> > Hi all!
> >

Please see my first reply: this is just to send the second attachment...

--
[Why use Win$ozz (I say) if ... "even a fool can do that.          \\?//
 Do something you aren't good at!" (as Henry Miller used to say)]  (°|°)
Regards, Ennio.                                                     )=(


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[Ennio-Sr]

* Eugen Dedu <Eugen.Dedu@...> [231009, 21:55]:

> Ennio-Sr wrote:
> > Hi all!
> >
> > I convinced my son to download ekiga for win$ows a few weeks ago and
> ....
> Maybe you are hit by "larger than 1500 bytes packet" bug.  Try calling
> 500@... after removing a few unused codecs (for ex., check on only
> PCMA, PCMU, H261, all the other checked off).  If still does not work,
> send us the -d 4 output gzipped.
>

Hi Eugen,
yesterday I did as you suggest: my accounts were registered but could
not get an answer from 500@... (neither could I make a call using
diamond.card account). (see encl. err_eki23oct.gz)
Aa few mnutes ago I tried again, but I could not register! (see encl.
err_eki24oct.gz).

>
> On windows machine, does calling 500 work?
>

No, I just asked my son (using win$owz) to test: he cold registered
after a few attempts, but could not do the echo test!


P:S: My post is being halted for being too-large: I'll try to send
separately the two attachments hoping they get through.......

OK, the smaller passed, the second (with attached err_eki23oct.gz) is
still waiting for approval...
--
[Why use Win$ozz (I say) if ... "even a fool can do that.          \\?//
 Do something you aren't good at!" (as Henry Miller used to say)]  (°|°)
Regards, Ennio.                                                     )=(
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[Ennio-Sr]

* Eugen Dedu <Eugen.Dedu@...> [231009, 21:55]:
> Ennio-Sr wrote:
> > Hi all!
> >

I'm glad to inform that echo test is working again, despite many
selected codecs; so I think there was something wrong at server's end.

However, the 'remote video' is  still grayed out and I can only see
myself on the screen...

Thanks and regards.

--
[Why use Win$ozz (I say) if ... "even a fool can do that.          \\?//
 Do something you aren't good at!" (as Henry Miller used to say)]  (°|°)
Regards, Ennio.                                                     )=(
_______________________________________________
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[Eugen Dedu]

Ennio-Sr wrote:

> * Eugen Dedu <Eugen.Dedu@...> [231009, 21:55]:
>> Ennio-Sr wrote:
>>> Hi all!
>>>
>
> I'm glad to inform that echo test is working again, despite many
> selected codecs; so I think there was something wrong at server's end.
>
> However, the 'remote video' is  still grayed out and I can only see
> myself on the screen...

Hi,

If you need help, you should tell us what you do (call 500, or call
another person?), what is wrong, and send us the -d 4 output...  (and
also what works)

--
Eugen
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[Ennio-Sr]

* Eugen Dedu <Eugen.Dedu@...> [301009, 23:24]:

> Ennio-Sr wrote:
> > * Eugen Dedu <Eugen.Dedu@...> [231009, 21:55]:
> >> Ennio-Sr wrote:
> >
> > However, the 'remote video' is  still grayed out and I can only see
> > myself on the screen...
>
> Hi,
>
> If you need help, you should tell us what you do (call 500, or call
> another person?), what is wrong, and send us the -d 4 output...  (and
> also what works)
>

Well, I must say there are some progress as far as video is concerned:
after many trials I discorevered it could depend from the router
(NETGEAR DG834GT) Firewall Rules. After changing the 'Outbound Services'
allowed IP from the router's to 'Any' I did an Echo Test and when the
'voice' stopped talking I could see that the remaining video tags became
clicable, including the remote video.
I cannot be sure it fully works because I received no video from the
Echo Test site and do not know whether there should be one.
Anyway , that was an important step.

Then I made an attempt to talk with my son (using Ekiga on
Win$ows): I could ear his voice but couldn't see him while he could
neither see nor ear me. Unfortunately I don't know if and how it is is
possible to obtain a '-d 4 log' in W$ ...

Finally, I made some home.net experiments (around 8.00 p.m. GMT):
Having one main PC connected to the router and  a laptop with a wireless
connection to the same router I was able to make a Skype  call between
the two: video and audio worked perfectly.
I tried the same with Ekiga without success (I took so many -d 4 logs
that it is now difficult for me to establish which one is the good one,
but I will repeat this test  and will follow up ASAP). This failure was
happening in very strange circumstances:
1. both the PC and laptop users (different names, of course) appeared as
   'registered' at ekiga.net, however they could not see the other one
   was in line (not even messages went through) although each of them
   could do an ekiga test with success.
2. searching the users on the ekiga.net gave '0 users found' result!

(On past occasions the users appeared as 'found' and each user appeared
as 'on line using Ekiga' on the other user's display, but that was
before changing the Firewall Rules as said above).

I can go ahead making further tests (if you think thay make sense for
the Community) but would appreciate a clarification about what I should
expect from Ekiga Test concerning the 'Remote Video', i.e. should I see
any remote video?, and to points 1  and 2 above.

Thanks for now.

--
[Why use Win$ozz (I say) if ... "even a fool can do that.          \\?//
 Do something you aren't good at!" (as Henry Miller used to say)]  (°|°)
Regards, Ennio.                                                     )=(
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[Eugen Dedu]

Ennio-Sr wrote:

> * Eugen Dedu <Eugen.Dedu@...> [231009, 21:55]:
>> Ennio-Sr wrote:
>>> Hi all!
>>>
>>> I convinced my son to download ekiga for win$ows a few weeks ago and
>> ....
>> Maybe you are hit by "larger than 1500 bytes packet" bug.  Try calling
>> 500@... after removing a few unused codecs (for ex., check on only
>> PCMA, PCMU, H261, all the other checked off).  If still does not work,
>> send us the -d 4 output gzipped.
>>
> Hi Eugen,
> yesterday I did as you suggest: my accounts were registered but could
> not get an answer from 500@... (neither could I make a call using
> diamond.card account). (see encl. err_eki23oct.gz)
> Aa few mnutes ago I tried again, but I could not register! (see encl.
> err_eki24oct.gz).

Sorry for the delay, I was absent for ~10 days.

Looking at your output I see this:
2009/10/24 17:09:31.135  0:01.459 StunDetector:0xb68bfb90 STUN Error
writing to STUN server 198.65.166.165:3478 - Operation not permitted
and afterwards:
2009/10/24 17:09:33.540  0:03.863 StunDetector:0xb68bfb90 OPAL STUN
server "stun.ekiga.net" replies Blocked, external IP 127.0.0.1

What intrigues me is the address IP of stun, have you changed it??  To
my knowledge, the stun server by default is stun.ekiga.net, which is
75.101.138.128.  Maybe the reason for the registration failure is that
the new address you introduced is not good.

>> On windows machine, does calling 500 work?
>>
>
> No, I just asked my son (using win$owz) to test: he cold registered
> after a few attempts, but could not do the echo test!
>
>
> P:S: My post is being halted for being too-large: I'll try to send
> separately the two attachments hoping they get through.......
>
> OK, the smaller passed, the second (with attached err_eki23oct.gz) is
> still waiting for approval...

There is nobody to approve it...  You need to send it again, or use
pastebin.ca, as shown on the wiki (or other posts).

--
Eugen
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[Ennio-Sr]

* Eugen Dedu <Eugen.Dedu@...> [051109, 22:09]:

> Ennio-Sr wrote:
> > * Eugen Dedu <Eugen.Dedu@...> [231009, 21:55]:
> ...
> Sorry for the delay, I was absent for ~10 days.
>
> Looking at your output I see this:
> 2009/10/24 17:09:31.135  0:01.459 StunDetector:0xb68bfb90 STUN Error
> writing to STUN server 198.65.166.165:3478 - Operation not permitted
> and afterwards:
> 2009/10/24 17:09:33.540  0:03.863 StunDetector:0xb68bfb90 OPAL STUN
> server "stun.ekiga.net" replies Blocked, external IP 127.0.0.1
>
> What intrigues me is the address IP of stun, have you changed it??  To
> my knowledge, the stun server by default is stun.ekiga.net, which is
> 75.101.138.128.  Maybe the reason for the registration failure is that
> the new address you introduced is not good.
>

Hi Eugen,

I can assure you I have never modified (at least intentionally) the
stun.ekiga.net IP and I do not recognize the above 198.65.... as a known
number at my end.

I have no idea of what was going on as I didn't modify my configuration.
Maybe I just incurred in an occasional malfunctioning of the server....
in consideration also that I was finally able to see and talk to my son
with ekiga yestarday night!

> > ...
> > OK, the smaller passed, the second (with attached err_eki23oct.gz) is
> > still waiting for approval...
>
> There is nobody to approve it...  You need to send it again, or use
> pastebin.ca, as shown on the wiki (or other posts).
>

Mmh, the automatic message I received told me that the message had to
pass somebody's approval as it was too-big!
So I sent  my post 3 times, enclosing one attachment per each, adding a
new caption to the original subject.

As a matter of fact now my investigation is focused in finding out why
I cannoct contact the other PCs on the same net as it is possible to do
using skype. I'm sending a new post on the subject with relative att.s

Thanks again,

     Ennio

--
[Why use Win$ozz (I say) if ... "even a fool can do that.          \\?//
 Do something you aren't good at!" (as Henry Miller used to say)]  (°|°)
Regards, Ennio.                                                     )=(
_______________________________________________
ekiga-list mailing list
ekiga-list@...
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[Eugen Dedu]

Ennio-Sr wrote:

> * Eugen Dedu <Eugen.Dedu@...> [051109, 22:09]:
>> Ennio-Sr wrote:
>>> * Eugen Dedu <Eugen.Dedu@...> [231009, 21:55]:
>> ...
>> Sorry for the delay, I was absent for ~10 days.
>>
>> Looking at your output I see this:
>> 2009/10/24 17:09:31.135  0:01.459 StunDetector:0xb68bfb90 STUN Error
>> writing to STUN server 198.65.166.165:3478 - Operation not permitted
>> and afterwards:
>> 2009/10/24 17:09:33.540  0:03.863 StunDetector:0xb68bfb90 OPAL STUN
>> server "stun.ekiga.net" replies Blocked, external IP 127.0.0.1
>>
>> What intrigues me is the address IP of stun, have you changed it??  To
>> my knowledge, the stun server by default is stun.ekiga.net, which is
>> 75.101.138.128.  Maybe the reason for the registration failure is that
>> the new address you introduced is not good.
>>
>
> Hi Eugen,
>
> I can assure you I have never modified (at least intentionally) the
> stun.ekiga.net IP and I do not recognize the above 198.65.... as a known
> number at my end.
>
> I have no idea of what was going on as I didn't modify my configuration.
> Maybe I just incurred in an occasional malfunctioning of the server....
> in consideration also that I was finally able to see and talk to my son
> with ekiga yestarday night!

Super!  (This is strange however.)

>>> ...
>>> OK, the smaller passed, the second (with attached err_eki23oct.gz) is
>>> still waiting for approval...
>> There is nobody to approve it...  You need to send it again, or use
>> pastebin.ca, as shown on the wiki (or other posts).
>>
>
> Mmh, the automatic message I received told me that the message had to
> pass somebody's approval as it was too-big!
> So I sent  my post 3 times, enclosing one attachment per each, adding a
> new caption to the original subject.
>
> As a matter of fact now my investigation is focused in finding out why
> I cannoct contact the other PCs on the same net as it is possible to do
> using skype. I'm sending a new post on the subject with relative att.s

Ok.

> Thanks again,
>
>      Ennio
>


--
Eugen
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