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requestor close ticket

by Albert Shih-2 :: Rate this Message:

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Hi

How can I configure RT (4.0.5) to allow user (authenticate by LDAP) close
himself the ticket.

The best thing I want is :

We (deskhelp) put the ticket in a special status (waiting for close).

The user close himself the ticket

If the user don't close the ticket after X day the ticket is
automatically close.

Regards.

--
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas@...
Heure local/Local time:
jeu 19 avr 2012 10:59:29 CEST

« Return to Thread: requestor close ticket