support: can't call "Echo test"

[Mr. Daniel M. Wagner [E64957581144]]

Hello all,

I'm having a bit of trouble setting up Ekiga.  When I try to call the  
echo test number (sip:500@...), nothing happens; the "call" icon  
gets grayed out and the "hang up" icon is activated, but no sound is  
produced (even if I make noise during the entire call), and there is  
otherwise no indication that the call has succeeded in any way.  
Here's what I've done so far:

* Installed Ekiga 3.2.5
* Registered an account on ekiga.net
* Verified that the correct sound devices are being used
* Verified that the ekiga.net account shows up as "Registered" in the  
"Accounts" dialog
* Forwarded UDP ports 3478-3479,5000-5100 and TCP port 1720 to my  
machine, as suggested on  
http://wiki.ekiga.org/index.php/Internet_ports_used_by_Ekiga
* Snagged the debug output given by "ekiga -d 4" during an attempted  
call (it's short, included in full below)
* Attempted to follow the troubleshooting guide at  
http://wiki.ekiga.org/index.php/Ekiga_behind_a_NAT_router with little  
success: the very first thing it asks you to do is run the  
Configuration Assistant NAT Test, which I can't find anywhere in the  
Configuration Assistant

Any clues would be marvelous.

Cheers,
~d

sorghum:~% ekiga -d 4
         dyna.cxx(111) H263+ DYNA Successfully loaded 'libavcodec.so'
         dyna.cxx(337) H263+ DYNA Successfully loaded libavcodec  
library and verified functions
    h263-1998.cxx(2101) H.263 Codec Enabled with 4 definitions
         dyna.cxx(111) H264 DYNA Successfully loaded 'libavcodec.so'
         dyna.cxx(337) H264 DYNA Successfully loaded libavcodec  
library and verified functions
h264pipe_unix.cxx(301) H264 IPC PP: Found GPL process executable in  
/usr/lib/opal-3.6.4/codecs/video/h264_video_pwplugin_helper
x264loader_unix.cxx(114) H264 DYNA Trying to open x264 library libx264.so.67
x264loader_unix.cxx(131) H264 DYNA Successfully loaded libx264.so.67
x264loader_unix.cxx(103) H264 DYNA Loader was compiled with x264 build  
67 present
x264loader_unix.cxx(106) H264 DYNA Successfully loaded libx264 library  
and verified functions
h264pipe_unix.cxx(118) H264 IPC PP: Successfully forked child process  
2045 and established communication
    h264-x264.cxx(853) H264 Codec Enabled
         dyna.cxx(111) MPEG4 DYNA Successfully loaded 'libavcodec.so'
         dyna.cxx(337) MPEG4 DYNA Successfully loaded libavcodec  
library and verified functions
        mpeg4.cxx(1993) MPEG4 Codec Enabled
2009/10/18 23:00:39.293  0:00.041                       Version  
3.2.5 by  on Unix Linux (2.6.30-ARCH-x86_64) with PTLib (v2.6.4) at  
2009/10/18 23:00:39.293
2009/10/18 23:00:39.294  0:00.041                       Ekiga git  
revision: unknown
2009/10/18 23:00:39.294  0:00.041                       Ekiga  
registered on D-Bus: org.ekiga.Ekiga
h264helper_unix.cxx(72) H264 IPC CP: Terminating
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[Yannick-GNU/Linux]

wagnerdm@... a écrit :

> Hello all,
>
> I'm having a bit of trouble setting up Ekiga.  When I try to call the
> echo test number (sip:500@...), nothing happens; the "call" icon
> gets grayed out and the "hang up" icon is activated, but no sound is
> produced (even if I make noise during the entire call), and there is
> otherwise no indication that the call has succeeded in any way.  Here's
> what I've done so far:
>
> * Installed Ekiga 3.2.5
> * Registered an account on ekiga.net
> * Verified that the correct sound devices are being used
> * Verified that the ekiga.net account shows up as "Registered" in the
> "Accounts" dialog
> * Forwarded UDP ports 3478-3479,5000-5100 and TCP port 1720 to my
> machine, as suggested on
> http://wiki.ekiga.org/index.php/Internet_ports_used_by_Ekiga
> * Snagged the debug output given by "ekiga -d 4" during an attempted
> call (it's short, included in full below)
> * Attempted to follow the troubleshooting guide at
> http://wiki.ekiga.org/index.php/Ekiga_behind_a_NAT_router with little
> success: the very first thing it asks you to do is run the Configuration
> Assistant NAT Test, which I can't find anywhere in the Configuration
> Assistant
>
> Any clues would be marvelous.
>

AFAIK ARCH Linux ships will many codecs and Ekiga has a bad bug when too
many codecs are enbled.

Try to disable all video codecs but H261, and try to call the echo test
again.

Best regards,
Yannick
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[Mr. Daniel M. Wagner [E64957581144]]

Quoting yannick <sevmek@...>:

> AFAIK ARCH Linux ships will many codecs and Ekiga has a bad bug when too
> many codecs are enbled.
>
> Try to disable all video codecs but H261, and try to call the echo test
> again.

Perfect, that works!
~d
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[Yannick-GNU/Linux]

wagnerdm@... a écrit :

> Quoting yannick <sevmek@...>:
>
>> AFAIK ARCH Linux ships will many codecs and Ekiga has a bad bug when too
>> many codecs are enbled.
>>
>> Try to disable all video codecs but H261, and try to call the echo test
>> again.
>
> Perfect, that works!
> ~d

Try to add video codecs 1 by 1 until you reach the threshold.
Theora is good for communication with other linux users, H263_1998 is
good with windows SIP clients interoperability. H261 is not really
interesting except for testing with our echo test (it is the worst video
quality in our codecs).

Sorry for the inconvenience.

Best regards,
Yannick
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