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text attachment get mixed up

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	text attachment get mixed up by Mathieu Longtin-3 :: Rate this Message: Reply to Author \| View Threaded \| Show Only this Message When a text attachment is added to a ticket, the emails RT sends put the attachment as body, and the actual message as an attachment. It does that both when creating a ticket using the web interface, and when sending an email with an attachment. It's probably that the code doesn't pick the right plain/text attachment. This is RT 3.8.5. -- Mathieu Longtin 1-514-803-8977 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
	Re: text attachment get mixed up by Potla, Ashish Bassaliel :: Rate this Message: Reply to Author \| View Threaded \| Show Only this Message Some parts of this message have been removed. Learn more about Nabble's security policy. I see this too. Is there any fix out there for this? -Ashish From: rt-users-bounces@... [rt-users-bounces@...] On Behalf Of Mathieu Longtin [mathieu@...] Sent: Wednesday, November 11, 2009 7:43 PM To: RT Users Mailing List (E-mail) Subject: [rt-users] text attachment get mixed up When a text attachment is added to a ticket, the emails RT sends put the attachment as body, and the actual message as an attachment. It does that both when creating a ticket using the web interface, and when sending an email with an attachment. It's probably that the code doesn't pick the right plain/text attachment. This is RT 3.8.5. -- Mathieu Longtin 1-514-803-8977 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
	Re: text attachment get mixed up by Mathieu Longtin-3 :: Rate this Message: Reply to Author \| View Threaded \| Show Only this Message Looking at the code for 3.8.6, it looks like something has changed in that code, but I'm not sure this issue is fixed. Here's the structure of an email where this happens: ID PARENT SUBJECT FILENAME CONTENTTYPE ----- ------ --------------- ------------------- --------------------- 53345 0 email subject NULL multipart/mixed 53346 53345 NULL NULL multipart/alternative 53347 53346 NULL NULL text/plain 53348 53346 NULL NULL text/html 53349 53345 NULL filename.txt text/plain But if RT sees a multipart/* as the main message, it assumes the first text/plain it finds is the right one. But if the first attachment is in a multipart/mixed is a multipart/alternative, then you have to get the first text/plain in there. -- Mathieu Longtin 1-514-803-8977 On Wed, Nov 11, 2009 at 9:22 AM, Potla, Ashish Bassaliel <c_apotla@...> wrote: I see this too. Is there any fix out there for this? -Ashish From: rt-users-bounces@... [rt-users-bounces@...] On Behalf Of Mathieu Longtin [mathieu@...] Sent: Wednesday, November 11, 2009 7:43 PM To: RT Users Mailing List (E-mail) Subject: [rt-users] text attachment get mixed up When a text attachment is added to a ticket, the emails RT sends put the attachment as body, and the actual message as an attachment. It does that both when creating a ticket using the web interface, and when sending an email with an attachment. It's probably that the code doesn't pick the right plain/text attachment. This is RT 3.8.5. -- Mathieu Longtin 1-514-803-8977 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sales@... Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com